PRIVACY POLICY
Effective Date: 21 June 2026
Explore Rishikesh(“we”, “us”, “our”) operates the website explorerishikesh.com and provides online booking services for trekking, camping, river rafting, bungee jumping, adventure activities, tour packages, and hotel bookings in Rishikesh, Uttarakhand. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using explorerishikesh.com, you agree to this Policy.
1. Information We Collect
Name, date of birth, government ID details (for permits/waivers), contact details, booking details, payment information (processed via secure payment gateways), health and fitness declarations for adventure activities, emergency contact details, and any communications you send us. We also automatically collect IP address, browser/device type, and browsing behavior on our site, plus information shared with us by trekking/rafting partners, hotels, and payment gateways.
2. How We Use Your Information
To process bookings, verify eligibility for adventure activities, process payments and issue invoices, communicate itinerary updates and safety/weather advisories, coordinate with vendors and guides, respond to support queries, improve our website, send promotional offers (if opted in), comply with legal/tax obligations, and prevent fraud.
3. Consent
By submitting information through our site or booking process, you consent to its collection and use as described here. Sensitive data such as health declarations is collected only with your explicit consent.
4. Cookies & Analytics
We use essential cookies (booking sessions/cart), analytics cookies (e.g. Google Analytics), functional cookies (preferences), and marketing cookies. You can disable cookies via browser settings, though this may affect booking functionality.
5. Sharing of Information
We do not sell your data. We share it only with: trek/rafting/bungee operators, camping sites, hotels and transport providers (to deliver booked services); licensed payment gateways (we never store full card details); government/forest authorities (for permits where required); IT/hosting/analytics service providers; and where legally required (court orders, regulatory compliance).
6. Data Storage & Security
We use SSL/TLS encryption, restricted access controls, and secure servers. No method of internet transmission is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We retain data as long as necessary for the purposes above and to meet legal/tax/accounting obligations under Indian law.
8. Your Rights
You may request access, correction, or deletion of your data (subject to legal retention requirements), opt out of marketing emails anytime, and withdraw consent for non-essential processing. Write to info@explorerishikesh.com for any such request.
9. Children's Privacy
Our services are for users 18+, or minors booked by a parent/guardian who takes responsibility for them.
10. Third-Party Links
We aren't responsible for privacy practices of third-party sites linked from ours.
11. Policy Changes
We may update this Policy; the latest version with updated date will always be on this page.
12. Contact
Explore Rishikesh, Rishikesh, Uttarakhand, India | info@explorerishikesh.com | +91-8769782159